Refund and Returns Policy

Shipping

a. We deliver orders from within Pakistan using reputable courier companies such as TCS/PostEx. We also deliverdomestically using our own riders.

b. Estimated delivery: 3–5 business days for COD orders; up to 2 business days for paid orders. Shipping charge shown at checkout. These estimates are tentative, and we shall not be liable for delays arising from events outside our reasonable control.

Complaints

For any complaints or queries in relation to this website, our products or service, you can contact us on this WhatsApp number 03205496734 or on this email support@shopgna.com We shall use our best endeavors to respond to your complaints or queries within 2 days of receipt.

In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures and videos.

Cancellations

You may cancel any order within 12 hours of placement. Post expiry of the aforementioned period, no cancellation requests shall be entertained by us.

Returns, Exchanges and Refunds

1. We operate a no return, exchange and no refund policy except where the goods you receive are different from what youhave ordered on our website or defective or damaged.

2. All goods being returned need to be sent by courier to 833 upper floor street 8, sector w phase dha. Lahore.

3. We only accept returns of goods within 15 days of you placing an order through our website.

4. Goods that are returned to us must be in a condition that they can be sold again.

5. We will credit any refund for any goods returned and that are in a saleable condition within 2 days of receipt of the goodsby us.

6. Instead of a refund, we may also provide you with store credit so that you can exchange the goods you want to return topurchase any other items from our website of the same value.

7. You will be responsible for paying for your own shipping costs for returning any goods. Shipping costs are non-refundable.If you receive a refund, the cost of return shipping will be deducted from your refund.